Shipping policy

At VANTYX, we're committed to delivering your order quickly and securely.

Order Processing

All orders are processed within 1 business day of receiving your order (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a confirmation email with your tracking details.

Shipping Methods

We ship all orders using trusted UK courier services, including:

Royal Mail
DPD

The courier used will depend on the size of your order and your delivery location.

Delivery Times

We aim to deliver all UK orders within 3 working days of dispatch.

Please note that delivery times are estimates and may occasionally vary due to circumstances outside our control, such as courier delays or adverse weather conditions.

Tracking Your Order

As soon as your order has been dispatched, you'll receive an email containing your tracking number, allowing you to follow your delivery every step of the way.

If you haven't received your tracking details within 2 business days of placing your order, please contact us at:

Email: vantyxpadel01@gmail.com

Delivery Delays

While we work closely with our delivery partners to ensure timely delivery, VANTYX cannot be held responsible for delays caused by Royal Mail, DPD, severe weather, public holidays or other unforeseen circumstances.

Incorrect Delivery Information

Please ensure your delivery address is correct before completing your order.

VANTYX is not responsible for delays or additional delivery charges resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible at vantyxpadel01@gmail.com. We'll work with the courier to investigate and help resolve the issue promptly.